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General conditions

Terms and Conditions

The terms and conditions (modifiable in time) are applicable to all direct or indirect services, available online, through any mobile device, by email or by telephone. By accessing, browsing and using our website or any of our available applications through platforms (the website) and / or making a reservation, you agree to have read, understood and agree to the terms and conditions shown below (including the fragment regarding privacy).

These pages, their content, structure, infrastructure and the reservation service of accommodation and online services provided through this website belong and are managed and provided by SYCTRAVEL.COM. They can only be used for personal and non-commercial purposes, in accordance with the terms and conditions specified below.

1. Our Service.
Through this website, we (SYCTRAVEL.COM and its affiliates) provide an online platform through which all types of temporary accommodation (for example, hotels, motels, hostels etc ..., together the / accommodation / s) As well as Tours and Reservations in Restaurants offer their rooms and / or services and users of the website can make reservations. By making a reservation through SYCTRAVEL.COM, you establish a direct contractual relationship (legally binding) with the establishment where you have reserved. From the moment you make your reservation, we act only as intermediaries between you and the establishment, transmitting the reservation data to the establishment and sending you a confirmation email on behalf of the establishment.

The information shown is based on the information provided by the establishments. The establishments have access to an extranet through which they are fully responsible for updating the rates, availability and other data that appear on our website. Although we try to make our service as accurate as possible, we can not verify or guarantee that all information is accurate, complete or correct. We are not responsible for errors (such as manifest and typographical errors), interruptions (due to temporary and / or partial server crashes or repairs, updates and maintenance of our website or other reasons), inaccurate, misleading or false information, or lack of information. The establishment is responsible at all times for the accuracy, accuracy and correctness of the information (both descriptive and referring to rates and availability) that appears on our website. Our website does not constitute or should be seen as a recommendation or promotion of the quality, service level, rating or classification (by stars) of any available establishment.

Our services are solely for personal and non-commercial use. Therefore, it is not allowed to resell, perform Deep-links, use, copy, monitor, display, download or reproduce the content, information, software, products or services available on our website for any commercial or competitive activity.

2. Prices and Rates
The prices that appear on our website are very competitive. All prices on the SYCTRAVEL.COM website are per room and full stay or per service, in the cases of Tours and Restaurant Reservations, and are shown with VAT and other taxes included, unless otherwise indicated in our website or in the confirmation email.

The rates created by the accommodations may include restrictions and special conditions, for example, regarding cancellation and reimbursement. Check the room and rate details carefully to know the conditions before making the reservation.

The exchange of coins only has informative value. It does not show an accurate or updated amount, since the exchange rates may vary.

Obvious errors (errata included) are not binding.

All special offers and promotions are marked as such.

3. Privacy and cookies
SYCTRAVEL, .COM respects your privacy. View our privacy policy for more information.

4. Free service
Our service is free because, unlike others, we do not charge for our service or add supplements (reservation) to the price of the rooms and / or services offered.

5. Credit card or bank transfer
In some cases, there are establishments that offer the possibility of paying the reservations (in full or partially, depending on the payment terms of the establishment) to the establishment during the reservation process through a secure online payment system (provided that your bank offer it and support it). The payment is processed securely directly from your credit / debit card or from your account to the account of the establishment through an external payment processor.

In the case of some (non-refundable) rates or special offers, the establishment may require payment to be made in advance by bank transfer (if available) or by credit card. In that case, your credit card may be pre-authorized or you may be charged (sometimes without refund option) once the reservation is made. Please, check carefully the information of the room to know the special conditions before making the reservation.

In case of fraud or unauthorized use of the credit card by third parties, most banks and credit card issuers cover all expenses resulting from such fraud or misuse of the same, You must report any anomaly to your Bank Issuer of the Credit Card

6. Cancellation
When making a reservation at an establishment, you accept their cancellation and no show conditions (if you do not show up), as well as other additional terms and conditions (delivery) of the establishment that may affect your reservation or your stay. This includes the services and / or products offered by the establishment (check the delivery terms and conditions directly at the establishment). The general conditions of cancellation and no show of each establishment are available on our website, both on the information pages of the establishment and during the booking process and in the confirmation e-mail. Keep in mind that some rates or special offers do not allow changes or cancellations. Check the information of each room to see the conditions before making the reservation. Keep in mind that a reservation that requires the payment of a deposit or the payment in advance (total or partial) can be canceled (without the need for prior notice) at the moment in which (the rest of) the amounts pending payment do not can be charged in full on the relevant date, according to the payment conditions of the establishment and the conditions of the reservation. Payment delays, erroneous bank details, credit or debit card details, invalid or insufficient credit or debit cards are your responsibility and you may not benefit from the refund or refund of the advance payment. (in non-refundable accommodations) if one of these cases occurs, unless the establishment accepts it or allows it in its conditions of cancellation and payment in advance.

If you wish to review, modify or cancel your reservation, check the confirmation e-mail and follow the instructions indicated. Please note that supplements may be applied for cancellation according to the conditions of cancellation, payment (in advance) and no show (if you do not show up) of the establishment or that you might not benefit from the refund of the amount paid (in advance). We recommend that you read these conditions carefully before making the reservation and that you remember to make the subsequent payments on time since they may be necessary for the reservation.

7. Additional correspondence
When making a reservation, you agree to receive (i) an e-mail, which we can send you shortly before your arrival date, where you will find information about the destination and other information and offers (including third party offers, as long as you have accepted to receive them) ), that are relevant for your reservation and destination. You also agree to receive (ii) an e-mail, which we can send you after your stay at the establishment, inviting you to complete an opinion form. Check our privacy policy and cookies for more information about how we can get in touch with you

8. Ranking, preferred accommodation program, stars and comments
The classification of establishments that appears by default on our website is by Recommended (or similar) and we call it the default ranking. We also offer other ways to classify establishments. The default ranking is created through an automatic classification system (algorithm) and is based on various criteria.

Comments can be (a) displayed on the establishment´s information page on our website in order to share your opinion about the level of service and the quality of the establishment with (future) customers. SYCTRAVEL.COM may also (b) use (partially or fully) at its discretion (eg for marketing, promotion or service improvement) on our website or on social platforms, newsletters, special offers, applications or other channels used or owned by SYCTRAVEL.COM. We reserve the right to adapt, reject or eliminate comments that we believe appropriate. The comments are considered a survey and do not include commercial offers, invitations or incentives of any kind.

9. Disclaimer
Subject to the limitations indicated in these terms and conditions, and to the extent permitted by law, we are only liable for direct damages suffered, paid or contracted because of defects attributable to our obligations in reference to our services, up to a total amount of the total cost of your reservation, as indicated in the confirmation email (either by an event or by a series of events)

However, and to the extent permitted by law, neither we nor any of our directors, employees, representatives, subsidiaries, affiliated companies, distributors, affiliates, licensees, attorneys or other persons involved in the creation, sponsorship process and promotion of the website and its contents will be responsible for: (i) punitive, special, indirect or consequential losses or damages, production losses, profits, revenues, contracts, as well as loss or damage of customers or reputation and losses of demands; (ii) errors related to the description of the information (including information on prices, availability and classifications) of the establishment on our website; (iii) services provided or products offered by the establishment or other business partners; (iv) losses, damages or costs (direct, indirect, consequential or punitive) suffered, contracted or paid, arising or related to the use, unavailability or delay of our website; or (v) any type of (personal) injury, death, property damage or other damages, losses and expenses (direct or indirect, consequential or punitive) suffered, contracted or paid, either due to (legal) acts , errors, infractions, negligence (obvious), deliberate professional misconduct, omissions, breaches, misrepresentation, objective non-contractual liability or (wholly or partially) attributable to the establishment or other business partners (including any of its employees, directors, staff, agents, representatives or affiliated companies) whose products or services (directly or indirectly) are available, offered or promoted on or through our website, including any cancellation (partial), overbooking, strike, force majeure or other act that escapes our control.

Whether the accommodation you are staying in charges you (or charged you) for your room as if we facilitate the payment of the price of the room, you accept that the accommodation is, for all purposes, responsible for the collection, retention , shipping and payment of applicable taxes on the total price of the room to the relevant tax authorities. SYCTRAVEL.COM is not responsible for sending, collecting, withholding or paying taxes on the total price of the room to the relevant tax authorities.

When uploading photos or other images to our system (for example, by sending a comment) you certify, guarantee and confirm that you are in possession of the copyright of the photo / image and that you agree that SYCTRAVEL.COM uses such photo or image in their websites (mobile), apps and promotional materials (online and offline), as well as in any publication that SYCTRAVEL.COM considers appropriate. You are guaranteeing SYCTRAVEL.COM a non-exclusive, universal, irrevocable, unconditional and permanent right, as well as the license to use, reproduce, display, reproduce, distribute, sublicense, communicate and facilitate photos / images in the manner that SYCTRAVEL.COM considers appropriate. When uploading these photos / images, the person uploading them accepts the legal and moral responsibility for each and every one of the legal claims made by a third party (including, but not limited to, the owners of the accommodations) as a result of the use and publication of the photos / images by SYCTRAVEL.COM, SYCTRAVEL.COM does not own or endorse in any way the photos / images that are uploaded. The veracity, validity and right of use of all the photos / images will be assumed by the person who has uploaded the photo, and will never be the responsibility of SYCTRAVEL.COM. SYCTRAVEL.COM denies any responsibility or obligation over the published photographs. The person who has uploaded the photos guarantees that the photos / images do not contain any virus, trojan or infected files, as well as any pornographic, illegal, obscene, offensive, objectionable or inappropriate material, and that it does not infringe the rights (of intellectual property, of copyright or privacy) of third parties. Any photo / image that does not meet the aforementioned requirements will not be published and / or may be deleted by SYCTRAVEL.COM at any time and without prior notice.

10. Intellectual property rights
Unless stated otherwise, the software necessary for our services or used on our website and the intellectual property rights (including copyright) of the content and information, as well as the material on our website belong to SYCTRAVEL.COM ., its suppliers or distributors.
SYCTRAVEL.COM reserves the exclusive ownership of all rights, title and interest in (all intellectual property rights of) the appearance (including infrastructure) of) the website where the service is available (including customer comments) and the translated content), and you have no right to copy, collect, link to, publish, promote, sell, integrate, use, combine or use the content (including translations and customer comments) or our brand without permission in writing our. To the extent that you want to use (completely or partially) our content (translated) (including comments from customers) or own any intellectual property rights of the website or any content (translated) or customer comments, by You hereby transfer and assign all intellectual property rights to SYCTRAVEL.COM. Any type of misuse or any type of action or behavior previously mentioned will constitute an infringement of our intellectual property rights (including copyright and database right).

11. Miscellaneous
To the extent permitted by law, these terms and conditions and the provision of our services will be governed by and construed in accordance with current legislation in the MEXICAN UNITED STATES, and any controversy arising from these general terms and conditions. and of our services will be presented only before the competent courts of the State of Chiapas, Mexico.

The original English version of these terms and conditions has been translated into other languages. The translated version is a courtesy and non-official translation, therefore you can not extract translation rights. In case of dispute over the content or interpretation of the terms and conditions, as well as in the case of conflicts, contradictions or discrepancies between the English version and the other versions in other languages, the English version of these terms prevails and It is conclusive insofar as it is permitted by law. You can check the English version on our website (by selecting the language) or ask us in writing to send it to you.

If any provision of these terms and conditions is or becomes invalid or non-binding, you will still be bound by the other provisions mentioned. If this occurs, the invalid provision must be fulfilled to the maximum extent permitted by applicable law and, as far as possible, an effect similar to that of invalid or non-binding provisions will be accepted, according to the content and purpose of these terms and terms.

SYCTRAVEL.COM and / or Syctravel Operadora S.A.de C.V. provides the reservation service for accommodation and online services. It is a Mexican Company with RFC: SOP160525I72 and with address at Flavio A. Paniagua Street No. 17, Barrio El Cerrillo, C.P. 29220 in San Cristóbal de las Casas, Chiapas.

The headquarters of SYCTRAVEL.COM AND / OR SYCTRAVEL OPERADORA S.A. DE C.V. they are in the above mentioned address. Some subsidiary companies or specific local representatives provide limited customer support services (only by phone). The affiliate companies or local representatives, do not have any web page (and in no way control, manage, maintain or own the website). The affiliated companies or local representatives do not have the power or authority to provide the service, represent SYCTRAVEL.COM or sign a contract on their behalf. They have no relationship (legal or contractual) with the subsidiary companies. The affiliated companies or local representatives do not operate and are not authorized to act as any type of process or service agent of SYCTRAVEL.COM. SYCTRAVEL.COM does not accept or assume any other address in any place, location or office in the world (not in the office of its subsidiary companies), other than its registered office IN SAN CRISTOBAL DE LAS CASAS, CHIAPAS